Your Photo, Our Mystery, MoreFun Inside！

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Frequently asked Questions

What Kind of Photo Should I Provide for the Best Result?

We recommend providing a clear, well-lit, front-facing photo. The higher the resolution (ideally above 1000×1000 pixels), the sharper it will look on acrylic. Avoid overly dark or heavily filtered images. A simple background works best for custom acrylic products like keychains, magnets, phone stands, and more.

Can I See a Preview Before You Produce My Order?

We usually do not provide a preview image. Our designer will directly help remove the background and optimize your photo for production. However, if you really need to see a preview before we proceed, please contact us via Facebook, Instagram, or email at [email protected] and we will do our best to accommodate your request.

How Long Does Production & Delivery Take?

Please allow 1-2 days for design processing, followed by 3-4 business days for production. Delivery typically takes 8-12 business days depending on your location. If you need a rush order, please contact us at [email protected] to discuss expedited shipping options.

Are Acrylic Custom Products Durable? Do They Scratch or Fade?

We use high-quality clear acrylic + UV printing technology. The colors are vibrant, waterproof, and scratch-resistant for normal daily use. To keep them looking great, avoid prolonged direct sunlight or rubbing against sharp/hard objects.

Can I Return or Exchange a Custom Product?

Because each item is custom-made using your personal photos, we do not accept returns or exchanges for non-quality reasons (e.g., “I changed my mind”). However, if there is a mistake on our side (wrong image printed, severe color difference, damaged during transit), please email us at [email protected] within 7 days of receiving your order with photos of the issue. We will happily send you a free replacement or issue a full refund.

What If My Parcel Is Delayed?

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

Will My Items Come Together?

Yes, all of your products will be shipped together. Please be patient and thank you very much for your understanding!

Do I Need To Pay Custom Fees?

No, you do not need to pay any customs fees.

My Item Arrived Damaged!

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, email us at [email protected] and provide: – Your order number. – A picture of the damaged product. Once received, we’ll be happy to send out another free of charge.

What Are MoreFunShop Payment options?

We want to make your purchase fast and easy, and accept the following payment options:

Visa, MasterCard, American Express, Discover, PayPal

if you encounter any payment problems or issues, please don’t hesitate to reach out to our customer service team for assistance.

Our Customer Service Working Hours

At MoreFunShop, while our Customer Service team is based in Asia, we are deeply committed to providing exceptional support to our valued customers in the United States and the United Kingdom. Understanding the importance of being available when you need us, we’ve tailored our customer service hours to better align with your time zones:

Email Support:

Available 24/7. Emails sent outside of business hours will be addressed on the next business day. Please allow up to 24 hours for a response during weekdays, and slightly longer over weekends and holidays.

Instagram Live Chat:

US Market (Eastern Time Zone, EST/EDT)
Monday to Friday: 9:00 PM – 9:00 AM
Saturday: 10:00 PM – 6:00 AM
Sunday: Closed
UK Market (Greenwich Mean Time Zone, GMT/BST)
Monday to Friday: 2:00 AM – 2:00 PM
Saturday: 3:00 AM – 11:00 AM
Sunday: Closed

Please note, the stated hours for the Instagram Live Chat and Email Support take into consideration the time difference between Asia, where our customer service team is located, and the primary time zones of our markets in the US and UK. Our response times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.

For immediate assistance during these modified business hours, we recommend using our Instagram Live Chat for the fastest response. For less urgent matters or if reaching out outside these hours, please feel free to email us at any time, and we will get back to you as soon as possible.

Thank you for choosing MoreFunShop. We’re here to ensure that your experience is as smooth and enjoyable as possible, no matter where you are.